March 2005 Issue
Edition: Vol 13 Number 03
NDC Finds Power in Numbers
NDC keeps the locals in play.
Become an Invaluable rep
Ask the Expert
Customer Service Reps We Love
Wanted: Person who…
• Enjoys solving problems
• Doesn’t mind smiling into a headset
• Honestly wants to help people
• Can quickly put a name to a voice
• Likes to wear down irate customers with kindness
• Considers a ringing telephone to be a challenge, and maybe even an adventure
Repertoire’s Dail-E News readers share stories about their favorite customer service reps.
Broad Mission calls for broad cost-cutting strategy
‘Twenty Days to the Top’
How the PRECISE Selling Formula Will Make You
your Company’s Top Sales Performer in 20 Days or Less
Long-Term Care Customers Speak
Funding, staffing top owners’ concerns
Issues Facing long-term care
Selling Surgical Instruments
As specialties grow, so does opportunity.
Less Hassle, Pain, Cost
New in-office procedure offers an alternative to tubal ligation and a sales opportunity for distributor sales reps
Sales Opportunity: drugs-of-abuse tests
Getting customers the most for their money
Chances are you spend a lot of time in your car.
Here’s some automotive related news that might help you appreciate your home-away-from-home a little more.
Manufacturers want to know
Are distributors using private labels to both parties’ benefits?
Food for Thought
Private labeling may be roiling the medical-surgical industry, but it’s old hat for others.
High-End Sales Opportunities
Selling pulsed light therapy and ultrasound
Lacrosse to Bear
Push Comes to Shove