Three Manufacturers Honored by HIDA Members

Edition: May 2003 - Vol 11 Number 05
Article#: 1535
Author: Repertoire

The healthcare industry is headed for major changes in the next decade, as technology transforms the practice of medicine, consumers influence how it’s delivered and science cures many of today’s most deadly diseases. That was the message at the recent HIDA 2003 Executive Conference in Bonita Springs, Fla.

“This year’s Executive Conference was the best one in the 16 years that the HIDA Educational Foundation has hosted the event,” said Al Borchardt, president of Midland Medical Supply in Lincoln, Neb. “I look forward to attending again next year.”

Highlights of the conference included:

• Business strategy sessions with Gary Hoover, founder of Hoovers Inc., an online provider of information about businesses.

• A look at the future of healthcare delivery and diseases by healthcare futurist Joe Flower.

• Recommendations for repairing a broken healthcare reimbursement system by Charles (“Chip”) Roadman, president and CEO of the American Health Care Association.

In addition, attendees participated in breakout sessions on such topics as sales force compensation, women and men in the workforce, “marriage counseling” for distributor and manufacturer partnerships, and cutting-edge technology. Attendees also heard from customers at the 2003 Executive Conference, as physicians, GPO leaders and nursing home representatives spoke frankly about their needs in a series of customer panels.

Manufacturers Honored

Aaron Medical (a Bovie Company), Kimberly Clark and Smith & Nephew won the 2003 Manufacturer Excellence in Service Award (MESA) from HIDA. The MESA recognizes and honors medical/ surgical products manufacturers that support distributor efforts to provide the highest levels of service to customers and to remove costs from the supply chain. The award was presented at the HIDA Executive Conference.

The MESA program, which began in 1995, is part of the HIDA Advisory Councils’ focus on improving service between manufacturers and distributors to a level that parallels the service required by customers. HIDA member distributors in the hospital, long-term care and physician markets were asked to nominate top manufacturers with the highest service levels based on fill rates, lead times, shipment accuracy, financial terms, bar coding, EDI, rebate/contract processing and responsiveness.

Aaron Medical is a first-time winner in the physician market. “We would have been thrilled just knowing we were mentioned in the same sentence with last year’s winner, Midmark,” said Aaron Medical President Rob Saron. “We are genuinely honored to win the MESA Award for the physician market, and we will do everything in our power to be considered again next year.”

Kimberly Clark was selected as the MESA honoree for the hospital market. “Channels are a large part of our model, and distributors are a key part of our business, especially as we expand,” said Sam Robb, Kimberly Clark senior director, channel development.

Smith & Nephew won the MESA for the long-term care market segment. “This award is earned by all of the Smith & Nephew team,” said Jim Lodigiani, senior vice president of sales and marketing. “We at Smith & Nephew have a vision that focuses on giving patients their lives back, and we ultimately serve patients who are most in need.”

For more information regarding the Manufacturer Excellence in Service Award, contact HIDA at 703/549-4432.

The HIDA Executive Conference is an annual event hosted by the HIDA Educa-tional Foundation. The program is open to HIDA member distributors and HIDA Educational Foundation Associates.